The Voice of Your Customer

A certified minority-owned marketing consulting firm that specializes in engaging niche, diverse and hard-to-reach populations. Located on Gilbert Avenue in the Walnut Hills community of Cincinnati, Ohio, The Voice of Your Customer holds the following certifications: MBE, DBE, SBE, WBE, EDWOB and HUBZone. The Voice of Your Customer offers the following services: - Data Analysis - Discrimination Testing - Ethnographic Interviews and Observations - Facilitations - Focus Group - In-depth Interviews - Media Campaigns - Mock Juries - Mystery Observations and Program Compliance - Online Research - Operations Audits and Compliance Checks - Product Testing - Public Relations - Research and Assessments - Secret Shopping - Social Marketing Campaigns The Voice of Your Customer client list includes federal, state, regional and local government and quasi-government agencies, non-profit organizations, businesses, corporations, healthcare providers and educational institutions. About the Owner Crystal L. Kendrick, President