EcholoN consolidates digital business processes on a single platform

Companies are digitizing more and more processes—but often using separate applications, databases, and interfaces. EcholoN takes a comprehensive approach: service processes, business processes, and custom line-of-business applications can be mapped, connected, and gradually expanded on a single platform.

The new EcholoN solutions page provides companies with a concise overview of the various application scenarios. The focus is not on a single line-of-business application, but rather on how different processes can be brought together on a common information and workflow foundation.

To this end, EcholoN combines proven applications and process templates with the ability to adapt workflows to individual organizational requirements. Companies can start with a clearly defined area of application and add additional processes later on the same platform.

Solutions for Service, IT, and Business Units

The new solution overview presents key areas of application for the EcholoN platform. These include:

• Enterprise Service Management: Service management principles can be applied beyond IT to various business units.
• IT Service Management: Processes related to incident, problem, change, configuration, and service level management can be managed in a structured manner.
• Customer Service Management: Customer inquiries, support cases, and relevant information are consolidated into traceable service processes.
• Field Service Management: Back-office operations, scheduling, and mobile field service can be seamlessly integrated.
• Quality Management: Deviations, corrective actions, responsibilities, and documentation can be centrally recorded and processed.
• Emergency Management and Business Continuity: Information, responsibilities, and measures for disruptions and emergencies are organized in a structured manner.
• Maintenance and CMMS: Maintenance tasks, asset information, and maintenance measures can be planned and documented in a traceable manner.
• Customized Line-of-Business Applications: HR services, approvals, contract and case processes, as well as facility- and asset-related workflows, can also be implemented on the platform.

Digitization Without New Siloed Solutions

A key focus of the new solution is the integration of various business processes. Instead of inevitably introducing another isolated application for every new requirement, processes can be developed on a common technological and organizational foundation.

As a result, information and documentation are centrally available. Recurring workflows can be controlled via workflows, responsibilities and permissions can be mapped in a structured manner, and external systems can be integrated. 

Companies are not bound to a specific starting point. 

Start with standardization and evolve individually

EcholoN thus positions itself between traditional off-the-shelf software and fully customized development. Existing applications and process templates serve as the starting point and can be configured and expanded to suit the specific organization.

The advantage: New requirements do not automatically necessitate new systems. Additional processes and specialized applications can be integrated onto the same platform, and existing workflows can be interconnected.

Thinking About Business Processes Holistically

Anyone interested in learning which solution areas EcholoN covers and what entry options are available for their own organization can find the complete overview on the EcholoN website.